Refund and Cancellation Policy

This policy explains refunds and cancellations for CoffeeBean AI plans.

All sales are final

• Every CoffeeBean AI plan (3 Months: ₹1,999, 6 Months: ₹3,499, 1 Year: ₹5,000) is a digital service. You get access straight after the payment is confirmed.
• Because of this, all sales are final. Once a plan is bought, we do not give refunds, including for unused time.
• Please read the Pricing page and the course descriptions before you buy, so you know what the plans include.

When we do give a refund

• Charged twice for the same order, or charged but your access did not start: we refund the extra or failed payment in full.
• Money left your account but the order failed: this is usually reversed automatically by the bank or PayU within 5 to 7 working days. If it is not, write to us and we will help.
• We close your account without a good reason: we refund the unused part of your plan.

Approved refunds go back to the same payment method (UPI, card, net banking or wallet). They usually reach you within 5 to 7 working days after we approve them. The exact time depends on your bank.

Cancellation

• The plan does not renew automatically, so there is nothing to cancel. When your plan ends, you will not be charged again.
• You can stop using CoffeeBean AI at any time. Stopping early does not give a refund for the remaining time.

How to ask for help

Write to hello@coffeebeanai.com from your account email address. Include your order number (you can find it on the Pricing page under "Your payments"), the date and the amount. We reply within two working days. Support hours: Monday, Wednesday, Saturday and Sunday, 11 a.m. to 1 p.m. (IST).