๐Ÿ’ฌ

Customer Support

Customer Feedback Analysis

Use AI to understand what customers are really saying. Collect feedback from surveys, reviews, tickets and social media, find themes and sentiment, measure CSAT, NPS and CES correctly, and turn insights into action.

15 lessons

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Customer Feedback Analysis and Action

English ยท 25:44

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Course Content

15 lessons

Unit 1 ยท Feedback Basics
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Why Customer Feedback Matters

Learn where customer feedback comes from, how the feedback loop works, and wh...

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Unit 2 ยท Analysing Feedback
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Unit 3 ยท Acting on Feedback
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Capstone
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